FAQs

1. Is there another website or store we can order from?

There is only one PX in the state of California, and only one online catalog. All orders are over-the-phone, and will be shipped through UPS. 

2. Can you ship internationally?

The PX is not set up for international shipping at the moment. 

3. What is your exchange/refund policy?

Items can be exchanged/returned in-store or through mail with a receipt. If the purchased item is a current product we sell in-store, it may be exchanged/returned at any time with a receipt. 

Please note: the PX maintains a small database for customers and their purchases for 2 years. After 2 years, the history will automatically clear and start again with a blank slate. If you don't have a receipt for an item you purchased over 2 years ago, you may not be issued a refund or exchange. 

4. Can we order active duty items on behalf of CHP officers?

Only CHP officers can purchase active duty items.

5. What are restricted items?

Restricted items are products at the PX that ONLY CHP officers can purchase. These products are typically active duty items such as tan uniforms, campaign hats, and duty jackets. Restricted items in the catalog are marked with an asterisk (*) and with a short description. 

6. What are "special orders"? Is it the same as a "back order"?

Special orders are for products that can be made specifically for the customer. The most common special orders for the PX and CHP are active duty items such as campaign hats, duty jackets, and tan uniforms. If there are unavailable sizes, you may place an special order for these certain items. 

Please note: some special orders are non-refundable due to it being a customized size, and the PX doesn't carry in-store.

A back order is a request/reservation for merchandise that is out of stock, but the PX typically carries in-store. If a product is out of stock, you may put your name down along with your credit card information to reserve items.

7. What form of payments do you take?

We accept Visa, Mastercard, and Discover. Cash, checks, Apple Pay and Google Pay are also acceptable payments in-store. We do not accept American Express. 

8. Who can purchase items from the PX?

Per Government Code Section 11013, only CHP officers, employees, retirees, and their family can order from the PX. Senior Volunteers and Explorers can also purchase from the PX.

9. How often do you get new shipments?

There are no weekly shipment schedules at the PX. All merchandise orders are based on an on-demand ordering process. The PX will determine what products are in demand or needed, and then initiate the orders. Some shipments can take 1-2 weeks, some can take up 2-6 months. Common merchandise such as sweatshirts or t-shirts cannot be special ordered. 

10. Can we pre-pay for out of stock items/pre-order items?

Out of stock/pre-order items are charged after they arrive at the PX. We will have your information on hold until the items are received at the PX; upon receival, we will charge your card.

11. Can we reserve items if we're unsure about purchasing? What if our cards decline?

We can hold unpaid items for 3 business days. If there is no contact after 3 days, items will be taken off hold and put back into inventory. The 3-Day policy also applies to declined cards.

12. Do you sell gift cards?

Gift cards are not sold at the PX, however, gift certificates are available. You may purchase gift certificates in-store or over the phone. 

13. Do you offer any discounts?

Unfortunately, we don't offer discounts. Because we are non-profit, all profits and proceeds cycle back into our merchandise and gear.